F.A.Q

Camp Severn is aimed at the little folk aged  3 -13. That's not to say that older kids won't enjoy it as we have plenty to keep them entertained like the shows but the primary target is the little ones.

All Children under 0 - 02 will require a ticket (free of charge).

Everything except food, drink, and retail stalls is included.

This event is all-inclusive, meaning that once you're inside, all activities and attractions are covered by your ticket and can be enjoyed as much as you like! The only extras you'll need to purchase are food, drinks, and items from retail stalls.

Please note: Face painting is now considered a retail activity and will have a separate charge from the vendor.

To ensure everyone has a great time, please keep the following in mind:
While all activities are unlimited, it's important to be fair to others. Children are welcome to enjoy inflatables, rides, and more as many times as they’d like, but they must enjoy their turn for the allocated time and then rejoin the queue for another round. Please listen to the staff and be considerate of other families and children. Our main goal is for everyone to have fun, so let's make sure everyone gets a chance to enjoy the activities!

Camp Severn is at West Mid Showground is a peaceful family-friendly site on the banks of the mighty River Severn in the heart of Shrewsbury Town Centre.  Shrewsbury sights, restaurants, and shops are within 15 minutes walk and just half an hour from Ironbridge Gorge and the Shropshire Hills. This site is in the centre of it all whilst retaining its country charm.
Address:
West Mid Showground,
Berwick Road,
Shrewsbury, SY1 2PF

YES, with your weekend ticket camping is included but optional!

Yes of course most of the activities are undercover! We have indoor and outdoor activities to enjoy so simply throw your wellies on! It's like Glastonbury for kids, mud, rain, who cares as it's all about fun!

Please be aware that some shows may not be able to be run in certain weather conditions. Stunt shows can only run if it is completely safe to do so. Safety is paramount so we would appreciate your understanding if performers deem conditions unsafe to be able to perform.

Everything is included in your ticket cost except food, drink and trade stalls. All bars and food vendors will have contactless payment available.

The safety of all children is the priority, children must always be supervised. Adults will only gain access with a child in their party and all children must be accompanied by an adult to gain entry.

We request that you write an emergency contact number for your child on their wristband so that in the unlikely event that you become separated then we can contact you.

In the event of a child getting separated from their parents please tell a member of staff immediately. The showground will immediately be locked down and all security will be alerted.

Camp Severn - Kids Festival has official photographers and videographers on site, capturing imagery and footage that may be for promotional purposes on the internet. The event photographers will be wearing official lanyards and uniforms.

Yes, adult tickets must be bought with a child ticket.

We will have onsite vendors selling both food and drink however, you are welcome to bring your own food on-site if required and we will have dedicated areas for families to enjoy picnics. Alcohol is not allowed on-site unless purchased from our on-site bar. Adults must drink responsibly and challenge 25 will be in operation.

Please note that bags will be search on arrival and glass is not permitted on site.

Yes! There are paths all around the showground and ramps into all buildings. There are also disabled toilets and showers for those camping.

Well behaved dogs on a short lead are welcome but please be aware that we may close areas to dogs if they get to busy for the dogs own well-being.

We strongly advise your take out the refund protection with the ticket provider in case of a emergency.

Tickets cannot be exchanged or refunded after purchase. Visitors are welcome to sell their tickets before the event. We will always help and will confirm a ticket has been purchased with a potential buyer.

• Cancellation: If an event for which you have purchased Tickets is cancelled in full (and not rescheduled), your order will be cancelled, and you will be refunded the Sale Price of your Tickets. If you have purchased Tickets or Packages for an event that takes place over several days and one or more days (but not all days) are cancelled, you may only be offered a proportionate partial refund.
• Rescheduling: If an event for which you have purchased Tickets is rescheduled, tickets will be valid for the new date (or you will be offered Tickets of a value corresponding with your original Tickets for the rescheduled event, subject to availability). If you notify us within the specified deadline that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets or Packages (Service Charges and Order Processing Fees are non-refundable). If we do not specify a deadline, the deadline by default will be 48 hours before the date of the rescheduled event. Failure to notify us by the application deadline that you are unable to attend the rescheduled event will be deemed to be a reconfirmation of your order for Tickets or Packages for the rescheduled event, and you will not be able to claim a refund.

All ticket enquiries can be dealt with by contact Skiddle customer services: 03333 01 01 01

 Please note that tickets will be emailed approx. 5 days prior to the event.

Complaints are to be dealt with at the event so that this gives us the opportunity to address any complaint properly. Our staff are easily recognisable in high viz jackets and there is an information booth which will be staffed at all times.
We need to address any issue there and then. This is for the wellbeing of everyone at the event as we want to get any issue resolved so everyone can continue to enjoy the event to it's fullest.

Glamping can be booked direct with the supplier to cut out the middle man ​and ​so you have a direct contact ​immediately. 

Festival tickets will need to be purchased via our ​site and on arrival, the supplier will give us a list of ​names. Their details are as follows: 

​https://severnbellsleepovers.co.uk/​​​

Yes absolutely!

Electric hook ups are available to book separately at an extra cost.

West Mid Showground is a fully working camp site with all camping amenities on site including toilets, showers, washing up areas, elsan points and laundry. We also bring in additional showers and toilets for your convenience. 

Yes! We want you to have a great time but we just ask that you arrive together.

The only time this may not be possible is if the pitches are a mixer of EHU's and none electric.

No, we do not allow any generators on site other than those used by providers. Electric hook up's are available to pre-book so if you need electric please book one of these.

Please note that EHU's sell out fast.