F.A.Q

This year we’ve refreshed the ethos of Camp Severn – Kids Festival to make it more inclusive for all age groups and all families. While the festival is primarily designed for children aged 3 and upwards, our aim is to create a fun-filled family Bank Holiday weekend that everyone can enjoy together.

In reviewing our old “all-inclusive” format, we realised it didn’t always work well for families. Essentially, each family ended up paying for everything, whether or not their children wanted to take part in every activity. To continue with that model, ticket prices would have had to triple, making the festival unaffordable for many visitors.

By introducing some activities as paid extras, we can keep ticket prices accessible while still offering families the freedom to choose what works best for them, this also opens the event up to older children.

Your festival ticket gives you entry to Camp Severn – Kids Festival and access to a wide range of entertainment, shows, and activities across the weekend that are free to enjoy. These include live music, stage shows, family entertainment, walkabout acts, and plenty of activities designed to keep the whole family smiling.

In previous years, Camp Severn was run as an all-inclusive event where every activity was included in the ticket price. However, we found that this model didn’t always work well for families, as everyone ended up paying for everything — even if their children didn’t want to take part in certain activities. To keep that format, ticket prices would have had to triple, which would have put the festival out of reach for many of our visitors.

To keep tickets affordable and fair, we’ve introduced a balance: your ticket still covers lots of free entertainment, but some activities are now available as optional paid extras. This way, families only pay for the activities their children actually want to do, keeping the festival accessible for everyone. 

For example, our Inflatable Zone is now sponsored by AJS Bouncy Castles, and together we’ve created a wristband system so children can enjoy the inflatables as much as they like, but only if they want to.

When booked online, wristbands cost just £12.50 per day or £20.00 for the whole weekend. Normally, bouncy castles are charged at around £5 per go, so by teaming up with AJS we’re able to offer this at fantastic value. These can also be added on after your booking and / or added to a payment plan. 

This approach gives families real choice. For instance, your child might only want to watch our Taylor Swift tribute act and have no interest in inflatables, and that’s absolutely fine! By making certain activities optional, you can shape the ticket cost around what your child actually wants to do.

Camp Severn is at West Mid Showground is a peaceful family-friendly site on the banks of the mighty River Severn in the heart of Shrewsbury Town Centre.  Shrewsbury sights, restaurants, and shops are within 15 minutes walk and just half an hour from Ironbridge Gorge and the Shropshire Hills. This site is in the centre of it all whilst retaining its country charm.
Address:
West Mid Showground,
Berwick Road,
Shrewsbury, SY1 2PF

Tickets and extras are initially locked to specific ticket types to prevent mistakes during the booking process and for security reasons. However, once your booking is confirmed, you can log into your ​Kaboodle Account​​​ at any time to add extras such as child tickets, wristbands, and more.

Camping is optional.

Yes of course most of the activities are undercover! We have indoor and outdoor activities to enjoy so simply throw your wellies on! It's like Glastonbury for kids, mud, rain, who cares as it's all about fun!

Please be aware that some shows may not be able to be run in certain weather conditions. Stunt style shows can only run if it is completely safe to do so. Safety is paramount so we would appreciate your understanding if performers deem conditions unsafe to be able to perform.

 All bars, food vendors and stalls will have contactless payment available but we would recommend bringing some cash as there are no cashpoints on site.

The safety of all children is the priority, children must always be supervised. Adults will only gain access with a child in their party and all children must be accompanied by an adult to gain entry.

We request that you write an emergency contact number for your child on their wristband so that in the unlikely event that you become separated then we can contact you.

In the event of a child getting separated from their parents please tell a member of staff immediately. The showground will immediately be locked down and all security will be alerted.

Camp Severn - Kids Festival has official photographers and videographers on site, capturing imagery and footage that may be for promotional purposes on the internet. The event photographers will be wearing official lanyards and uniforms.

Yes, adult tickets must be bought with a child ticket.

We will have onsite vendors selling both food and drink however, you are welcome to bring your own food on-site if required and we will have dedicated areas for families to enjoy picnics. Alcohol is not allowed on-site unless purchased from our on-site bar. Adults must drink responsibly and challenge 25 will be in operation.

Please note that bags will be search on arrival and glass is not permitted on site.

Yes! There are paths all around the showground and ramps into all buildings. There are also disabled toilets and showers for those camping.

Well behaved dogs on a short lead are welcome but please be aware that we may close areas to dogs if they get to busy for the dogs own well-being.

Most of our activities are 'high volume', meaning they're designed to accommodate large numbers so that all children can enjoy them without the stress of queues. This includes workshops, which do not require pre- booking and operate on a 'rock up and join in' basis.

A timetable and workshop locations will be released closer to the event, so you can plan your schedule accordingly.

Tickets are sold on the understanding that we reserve the right to alter or amend the advertised event programme without prior notice. This may include changes to the line-up, set times, or any other aspect of the event. All such rights are fully reserved.

Please be aware that any published start times are approximate and may be subject to change. We accept no liability for alterations to start times or changes to the artists scheduled to perform.

No act, regardless of their prominence or popularity, shall be regarded as a headline act. Therefore, the cancellation of any artist or performer does not entitle ticket holders to a refund.

Kindly note that promotional materials may feature photographs from previous years. For the latest updates on performing artists, we encourage you to follow our official social media channels.

Refund Policy
We strongly recommend that you take out refund protection with the ticket provider at the time of purchase, in case of emergencies.

• No Exchanges or Refunds: Once purchased, tickets cannot be exchanged or refunded.
• Resale: If you are unable to attend, you are welcome to resell your tickets on a reputable re-sale site.

Event Cancellation

• If the entire event is cancelled (and not rescheduled), your order will be cancelled and you will receive a refund of the ticket sale price.
• If the event runs over several days and one or more days (but not all) are cancelled, you may be entitled to a proportionate partial refund.

Event Rescheduling

• If an event is rescheduled, your tickets will remain valid for the new date. Alternatively, you may be offered tickets of equal value for the rescheduled event (subject to availability).
• If you are unable to attend the rescheduled date, you can cancel your order and obtain a refund of the ticket sale price (service charges and order processing fees are non-refundable).
• You must notify us within the specified deadline if you cannot attend. If no deadline is provided, the default deadline will be 48 hours before the rescheduled event. Failure to notify us by the deadline will be taken as confirmation of your booking, and no refund will be issued.

Inflatable Wristband – Terms & Conditions

• The inflatable wristband allows unlimited access to the Inflatable Zone during advertised opening hours.
• Wristbands are non-transferable and must be worn at all times while using the inflatables.
• Safety first: The Inflatable Zone is continuously monitored by staff. Inflatables may be temporarily or permanently deflated if:
  • Weather conditions make it unsafe (e.g. high winds, heavy rain, lightning).
  • Any other situation arises where safety could be compromised.
• Refunds will not be issued if inflatables are closed temporarily or indefinitely due to safety concerns. This is standard industry practice and ensures the wellbeing of all participants.
• Children must always be supervised by a responsible adult.
• All users must follow safety instructions from staff. Failure to do so may result in removal without refund.

You can find answers to your ticket enquiries at the ​Kaboodle Help Desk​​​

Tickets will be sent out via email within 7 days of the event.

Complaints are to be dealt with at the event so that this gives us the opportunity to address any complaint properly. Our staff are easily recognisable in high viz jackets and there is an information booth which will be staffed at all times.
We need to address any issue there and then. This is for the wellbeing of everyone at the event as we want to get any issue resolved so everyone can continue to enjoy the event to it's fullest.

Tickets will be sent out via email within 7 days of the event. Your ticket will be available as a PDF attached to an email.
Emails can be redirected so please check your junk/spam folder. PDF tickets can be downloaded onto your smartphone and scanned directly. You can also print off your tickets to be scanned at the event.

Please be aware each QR code can only be scanned once.
It is possible to download your ticket from the customer account within 7 days of the event. Log into your ​Kaboodle Account​​​ and find your ticket by selecting the event under “future bookings”

Glamping can be booked direct with the supplier to cut out the middle man ​and ​so you have a direct contact ​immediately. 

Festival tickets will need to be purchased via our ​site and on arrival, the supplier will give us a list of ​names. Their details are as follows: 

​https://severnbellsleepovers.co.uk/​​​

Tickets and extras are initially locked to specific ticket types to prevent mistakes during the booking process and for security reasons. However, once your booking is confirmed, you can log into your ​Kaboodle Account​​​ at any time to add extras such as child tickets, wristbands, and more.

Arrival Times

• Friday 1st May: 13:00 – 20:00
• Saturday 2nd May: 07:30 – 09:00

We encourage all visitors to stay on site until the official departure time of 16:00 on Monday 4th May. This allows plenty of time to rest before travelling home and also gives you the chance to enjoy and explore the beautiful medieval town of Shrewsbury.

Yes absolutely! Just book 'Park and Pitch.'

Electric hook ups are available to book separately at an extra cost.

West Mid Showground is a fully working camp site with all camping amenities on site including toilets, showers, washing up areas, elsan points and laundry. We also bring in additional showers and toilets for your convenience. 

Yes! We want you to have a great time but we just ask that you arrive together.

The only time this may not be possible is if the pitches are a mixer of EHU's and none electric.

No, we do not allow any generators on site other than those used by providers. Electric hook up's are available to pre-book so if you need electric please book one of these.

Please note that EHU's sell out fast.

Food is, of course, permitted on the campsites as this is a camping experience! We also have a range of on-site food vendors who will be open from early morning until late in the evening to cater for our campers.

Small above ground BBQ's are permitted but must be attended at all times. They must be at least 6m away from any tents or awnings. Fire wardens will be on site so please be aware that any fire they feel are not suitable may be asked to be extinguished.

Disposable BBQs are not permitted. Please do not dispose of BBQ coals in any bins unless dowsed thoroughly with water first.

Yes we have security 24 hours a day from the start of the event to the end.

Security will ask to see your wristbands and will search bags when entering the arena area. Please have these on at all times to avoid issues.

Camp fires are not permitted on site other than those organised by the organisers. Camp fire stories will operate from 21:15 on the Berwick Lawn each evening.